May 8th Update
As we get closer and closer to completing our site update we are excited to start looking ahead at some of the new features that are on the horizon.
We’re putting a lot of work into our bookstore to make it even better than ever before. Existing book reviews are still being migrated and the ability to leave new ones will be restored as well, but we’re excited to be adding even more features like new and reorganized bookstore categories, a more accurate “bestsellers” filter, and author spotlight customization!
As many you have pointed out, the cover creation tool in the new publisher is not as robust as the previous tool was. Don’t worry, we know. Our developers already have a great cover creator in the works. This should be the first new feature you see from us in the coming weeks.
Feeling overwhelmed by new and updated features? Don’t worry, we’re not going to just leave you hanging without any instruction on how to use these new tools. We have a ton of helpful content and user guides coming your way, including blog posts, Lulu U videos, webinars, and more.
As for how we’re doing on the current site updates, here’s the most up to date information as of Friday, May 8th:
- Revenue will be paid out on time as per the normal schedule, even if your revenue does not currently appear in your account. Projects, revenue, sales history, payee information, and tax information are still migrating and will continue throughout the weekend. You DO NOT have to re-upload or re-enter any of this information, it will automatically repopulate your account once it has finished uploading.
- Support is working through cases as quickly as they can and will continue to do so until everyone has been taken care of. If you have already submitted a ticket but have since discovered a new or unrelated issue, please do not submit an additional support request; once you hear from our support team you will have the opportunity to discuss additional issues that were not mentioned in your original ticket.
Reminder that we cannot currently offer support through our social media channels, including both public comments and private/direct messaging. To submit a support request please fill out the form at this link here: https://help.lulu.com/s/contactsupport?language=en_US
To read more about what updates were made to Lulu.com please visit this page here: https://whatsnew.lulu.com/
To Our Valued Lulu Family of Creators,
I want to extend my sincere apologies to those of you who have experienced issues resulting from our new site release over the last 48 hours. All of us at Lulu appreciate your patience as we work through these issues. We know that, for some of you, this is a big disruption in your life and we can’t apologize enough for that. We value each and every one of our creators and understand the trust you put in us when you upload your content to... our platform, which is what makes this situation even more urgent for us all.
A few things to note:
- About 18-20% of users are still having issues logging into their accounts. This is our top priority bug and we’re very close to a fix for this one. We will share updates on an estimated timeline and solutions as soon as the information becomes available.
- The massive migration of projects and account information - including sales and revenue data - is taking longer than initially anticipated. If you are still missing data, rest assured that your books and your account information are all still saved and will be available as soon as possible.
- Sales have remained steady as we continue to migrate the last of the books into the new bookstore. Over 95% of books are available for purchase. We should reach 100% by Tuesday morning.
- Spotlight pages are now available and your spotlight URLs should all be working again.
We will continue to post updates as frequently as possible.
This update was the largest we’ve ever done and like any technical endeavor of this size, there are often complications that can’t be anticipated. Despite our careful preparation, a couple of these issues have gotten the best of us right now. We have been working around the clock to fix any outstanding bugs and answer the inquiries submitted to our support team. I’m confident that we can make it right for each of you and I remain excited to share the version of our platform we've been building towards for years.
Kathy Hensgen
President & COO
We ask that if you are still experiencing any of the issues above, that you visit our FAQ page here: https://whatsnew.lulu.com/
And that you submit a support request here: https://help.lulu.com/s/contactsupport?language=en_US
Whatever you create, Team Lulu is here for you every step of the way. Get creative with us:
Over 120 tattoo artists collaborated on this incredible book to raise money for the World Health Organization! Stay Home and fight Covid-19 with these amazing artists: https://bit.ly/2Sh390z
Want to know what your book is going to cost before you upload your project? No problem! Our new calculator lets you click through all the different combinations of book sizes, binding types, interior style, and more to help you determine the projected cost of your book.
Three days until we launch our new site!
Want a sneak peek at one of the new updates we're most excited about? Meet the new Lulu Services Marketplace: https://bit.ly/350w9i2
