June 5th Update
As a follow up to our recent current affairs post, please know that in the coming weeks we will be exploring ways to expand our proactive measures to prevent hateful content from being published or sold on our platform and reinforcing the ability for users to report this content to us. For now, users can still report content that they believe violates basic human decency by submitting a request for content review on our Contact page: https://help.lulu.com/s/contactsupport
Don’t worry, our staff has the capacity to work on resolving our remaining website issues AND care about and support the Black Lives Matter movement.
If you are still experiencing any of the following issues, please use the form below for quick resolution:
- missing or incorrect cover thumbnails
- missing projects
- unable to download files
- unable to Add to Cart
- previously approved projects incorrectly requiring proof purchase
Form link: https://bit.ly/3cPVDSs
Please note that this form does not connect to our support team, only fast-tracks resolution for these specific issues - you will not receive a response for this form. Our developers receive the form submissions daily and run the fixes on an ongoing basis. If you need to speak to a member of our support team, please submit a ticket at the link shared below.
At this time all creator revenue that has accrued since the April 25th site update is reported accurately in your accounts. All revenue payments are being paid out on time and in full.
Historic revenue from prior to April 25th is stored in our database but is not yet visible in user accounts. It is important to us that we are able to display this revenue in your accounts, and we will continue to carefully test our solution to this problem until we can report with absolute certainty that all data is available.
Please note that any remaining issues not listed above are on a case-by-case basis. If you are still experiencing any problems, please report that issue through our email case submission form at this link: https://help.lulu.com/s/contactsupport.
We cannot ignore the trauma, violence, and racism affecting the black community. We are a company founded on the premise of inclusivity, a platform with no barrier to entry and one that gives marginalized voices a mechanism to be heard.
We support the right for black stories and black voices to be heard. We stand in solidarity with our community of creators, readers, coworkers, family, and friends, and commit to being a part of the ongoing movement for change. Black lives matter.
Visit this page to learn more about how you can help: https://blacklivesmatters.carrd.co/
Whatever you create, Team Lulu is here for you every step of the way. Get creative with us:
Over 120 tattoo artists collaborated on this incredible book to raise money for the World Health Organization! Stay Home and fight Covid-19 with these amazing artists: https://bit.ly/2Sh390z
Want to know what your book is going to cost before you upload your project? No problem! Our new calculator lets you click through all the different combinations of book sizes, binding types, interior style, and more to help you determine the projected cost of your book.
Three days until we launch our new site!
