26. Mai um 22:00

May 26th Update

We’d like to share an update on the continuous progress we’re making towards resolving the last of outstanding issues that some of you have experienced regarding our site launch:

PLEASE NOTE - If you are still experiencing any of the following issues: missing or incorrect cover thumbnails, missing projects, unable to download files, unable to Add to Cart, or previously approved projects incorrectly requiring proof purchase, please submit the form at this link... here for quicker resolution: https://bit.ly/3cPVDSs


SUPPORT

- Live Chat is open and available for minor support questions, and we hope to make Phone Support available again soon; reminder that we are still unable to respond to support requests on social media, including private messages.
- Please create only one support case for ALL issues you may be experiencing. Do not create a single case for each issue or create multiple cases for a single issue. If you need additional help from our support team, please do not open an additional case; instead, reply to the most recent email you received from support.
- If you are still awaiting a response please check junk mail folders or spam filters.
- Before submitting a support request, please read our What’s New page - many of the answers you are looking for are on this page: https://whatsnew.lulu.com/

REVENUE

Sales and payment history is still migrating for all Lulu sales prior to April 25th; it is an ongoing process and should be finished and available in your account by the end of next week. ALL revenue payments are still being paid out accurately and on time.

FILE UPLOAD ISSUES

Some of you are experiencing issues while uploading your new project files, including normalizing your PDF files. We are investigating some possible causes, but we also need to stress how important it is to review our file specifications and adhere to these guidelines when creating your book. For more information on file specifications and guidelines, use our Publishing Toolkit: https://www.lulu.com/publishing-toolkit

RETAIL PRICING ISSUES

Some projects experienced a price change during our update. This was unintended and we are working on correcting this error.


We are committed to resolving these issues as quickly and thoroughly as we can. We understand your frustration, and appreciate your continued patience and support while we work through these remaining issues. Please continue to report any issues you experience that are not mentioned above so that we can work to diagnose the problem and find a resolution on a case-by-case basis.

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  • Gurki Bär If you are missing the comments, information and advices from the former (deleted) post: There is a backup on this site: https://lulu.boards.net/post/3042/thread
    Mistrust | Self Publishing Hub
    lulu.boards.net
    Mistrust | Self Publishing Hub
    Mistrust | Self Publishing Hub
    2
    • Gurki Bär I did a quick count for you: While our questions and the helpful answers of other Lulu authors are deleted here every few days, the Lulu forum is more consistent: Since the beginning of the year, 261 topics have been covered in a total of 3490 posts. All are still there and can be read. Tips about Lulu, but also alternative possibilities. You find the Lulu forum at https://lulu.boards.net
      Home | Self Publishing Hub
      lulu.boards.net
      Home | Self Publishing Hub
      Home | Self Publishing Hub
      1
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  • Daniel Humbert Since we have to download the book in PDF format, there are always errors. The old site was simpler, we downloaded a word file ... It's a shame because you will lose many customers. You have to go back to the simplicity of the old site to publish books. I’ve been trying for days and it’s not working.
    4
    • Andrew Flindall To be fair to Lulu - if it's tricky for us to produce a PDF, what's it like for them having to create PDFs from whatever ancient versions of Word or Word-clones that thousands of us using. It's actually quite a sensible business decision on their part to make us responsible for the print-ready PDF.
      1
    • Top-Fan
      Myra Singleton Johnson Andrew Flindall I have always uploaded a print ready PDF of my books. My issue with them now is I can't even log in and review my projects, or my account on any level. Been trying to get response for several days now.
    • Andrew Flindall Me too, but it looks like a lot of people don't. I can understand why Lulu don't want the chore or responsibility of converting whatever's thrown at them. Beyond the time it's taking, the biggest gripe is that they should have given more notice of what was being lost.

      I had the login issue as well, but a password reset sorted it. I actually reset using my original password so nothing has changed.
    ...

  • Top-Fan
    Kenneth J Kerr How are we supposed to trust you when you tell us everything is being fixed, and yet you still remove previous posts showing how many people are experiencing the negative impact of your tsunami of change? Many of us who have trusted you for more than a decade have completely lost trust in you.
    14
    • Gurki Bär These are quite correct considerations. Of course, the marketing department formulates it a little more beautifully. But if the opposite is always written than of what the business partners (we) experience, then trust really does dwindle. The question of mistrust has already been discussed in the Lulu forum for three weeks. (And: people from Lulu regularly read about it there - so they know exactly, what happens.) https://lulu.boards.net/thread/218/mistrust
      Mistrust | Self Publishing Hub
      lulu.boards.net
      Mistrust | Self Publishing Hub
      Mistrust | Self Publishing Hub
    ...

  • Eden Jameson Gravis I used your form twice and gave it over the requested 48 hours each time. I sent a report request and responded to the automated email (it's the second report request I had sent fyi). Gave that 48 hours as well. No responses. No fixes. I filed a complaint with the BBB today. I'm not asking a lot I just want my stuff fixed. I've never had to do that before. It was an absolute last resort before I jump ship altogether.
    3
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  • Arabella Beatrix Fae Stevenson My book that has in distribution for a few months, is missing interior files (still) and says "distribution review pending". It's already on Amazon and Barnes & Nobel. Plus, when I try to revise a project; it shows that I upload a file, but at the end it acts like I didn't change anything and sends me back to my projects.
    • Shawn McHatton Arabella Beatrix Fae Stevenson one of my books is also listed as pending but seems to be available. I’ve had an unanswered ticket open for about a month.
      2
    • Jyl Anais Mine has been in "distribution review pending" for months and is not showing up in Amazon searches. I am so disappointed in Lulu.
    • Top-Fan
      David Morris Jyl Anais Same here. But a customer bought a copy of the title on Amazon and it was obviously produced by Lulu from the book size.
      1
    • Jyl Anais That's great. I'm happy for you, but it doesn't answer my question. I asked them to resolve this months ago and they didn't then. It's still a problem.
    • Top-Fan
      David Morris Jyl Anais And unlikely they will any time soon.
    ...

  • Penny Luker I am so disappointed with Lulu. You had a user friendly system. I’ve been using Lulu for years. Your new system is for printing experts. I have wasted so much time trying to upload a book.
    If the intention is that we will buy more services from your e    xperts you may also be disappointed as most indies don’t make heaps of money. I converted file to pdf and have now been told the borders are wrong and it may have transparencies which need to be flattened. It’s got no images or pictures. 😬 I am reading your 24 page guide, but to be honest I’m not sure I can be bothered.
    3
    • Andrew Flindall Most of the 'warnings' I've had were advisories rather than showstoppers. I've ignored them, knowing that all my images are 300dpi and I have flattened everything. I've had a couple of proofs of post-update projects and not noticed anything untoward.
      T      ...Mehr anzeigen
      2
    • Penny Luker Andrew thank you. I thought I’d ignore it and carry on but it seems to be blocking me. I’ll go back and check the borders and try one more time. If it works fine, if not then I’ll just ebook on Amazon.
    • Andrew Flindall I suppose it might be different if you're using the distribution channel. Everything I've done so far has been 'private' so the standards might not be enforced to the same degree.
      3
    • Penny Luker Perhaps.
    ...

  • Gary Hill Just an update. I managed to get a support chat done today. I had basically four issues. Two were resolved - or at least are on the road to being resolved. The other two are permanent changes that I'm not happy about, but will have to live with - despite the extensive investment in time and the wasted business cards (since the address change on my spotlight is permanent rendering boxes of cards worthless).
    • Top-Fan
      Myra Singleton Johnson What??? My spotlight address is on all my business cards as well. But, I can't even log into my account to check things out.
    • John Lyon Myra Singleton Johnson if you have changed your password as Lulu suggested - I don't know why that would make a difference and it's probably rubbish - it appears to be necessary to wait a few seconds after entering your login credentials before hitting return. I wait until the little red notice that username is required, after which it logs me in without fail. Good luck!
      1
      • 22 Std.
    • Gary Hill If you have your password saved, as I do, I have found that if it autofills you have to actually click on both the email address field and the password field or it will error out.

      As to the Spotlight, if your spotlight includes /spotlight/ it should still work. The older ones that don't include that no longer work.
      1
      • 21 Std.
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  • Stephanie Morse THE WORST TIME TO UPDATE....A Time when people are Searching for a good book to Read and My readers can't find MY BOOK !!
    I cant even DOWNLOAD my PDF File to CREATE a less expensive Paperback version of MY BOOK to Help people with their SPENDING... I     WOULDN'T EVEN spent $57.48 for a HardCover Book !!!
    Ive "Chat questioned"...Ive tried Calling...NOTHING...
    WHAT HAPPEN TO REAL PERSON CUSTOMER SERVICE !!!
    Very Disappointed
  • Top-Fan
    Penni Weston Well according to the tracking of the books I bought, they were brought nearby here 3 days ago and then shipped back to another place that is fairly far from me. I am quite puzzled as to why???? It just makes NO sense at all!!! I don't like Fed Ex. They're an unreliable delivery service.
    1
    • Jan Vanhellemont Penni Weston This happened to me too. One day, the tracking system told me that my book was at 20 km from my house, the next day it was shipped from there to another country. 😳 Three days later, I got it 🙄
      2
    • 1
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  • Richard Zimdars Still no link to Author Spotlight. Books already approved for distribution years ago say I still need to order a proof to approve distribution. Still hopeful your site will become better, but not feeling optimistic.
    2
    • Jeff Folger they don't talk to us directly and that is the biggest failure, their customer service
      2
    • Top-Fan
      Eliot M. Camarena I used the chat option yesterday. It works now.
    • Top-Fan
      Myra Singleton Johnson Yes, the main pages needs a link to find the author's spotlight page
    ...

  • Neal Enrick I was a systems analyst for 38 years before retiring recently. I’ve been through countless system upgrades. The fact that their new system is still so bug-ridden months later is an unmitigated disaster of unparalleled proportions. Fire your IT staff (assuming you even have one).
    2
  • Darren Lamb Thank you for fixing most of the issues. the only one i have now is the file upload not finalizing.
    1
    • Top-Fan
      Alana Nana Wood Darren Lamb I have the same issue
    • Michael Bell Ditto - I can upload as a new project but not as a revision to an existing project. So it is not the file itself.
    • Bennie Cromwell I had this problem -it would stop half way through normalizing. I managed to fix it by compressing my PDF. Shame you can no longer upload multiple PDFs to create one project though?? The new project wizard is dreadful.
    ...

  • Mick Mercer No news on when we are able to delete files? Incredible! Retired projects turning up as available again is NOT acceptable.
    2
    ...

  • Top-Fan
    Myra Singleton Johnson Today I can't even sign in! 4 books are still missing off the Bookstore list. Can't access my account at all!
    1
    • Top-Fan
      Eliot M. Camarena When your books return check the retail price. All the books I had that were missing were returned with ridiculously low, arbitrary retail prices - putting me in the weird position of hoping nobody buys those books.
      To change the book price back to wha      t it was requires an ENTIRE revision of the WHOLE book - and then we must PURCHASE of a proof copy to make sure the revision worked with this new set-up.
      We have to pay money to fix lulu's mistake!
      That's rubbing salt in the wound. I hope they allow us to get a free proof if we revised a project because of their error.
      Best of luck to you with your projects, Myra Singleton Johnson!
      2
    • Top-Fan
      Myra Singleton Johnson I have tried NUMEROUS times to reach support and continue to send in requests. All I get is an automatic response and I STILL CAN'T EVEN GET TO MY ACCOUNT. I get a message saying I am "already logged in" but all I get is the main Lulu page and can't navigate to any of my data.
    ...

  • Daniel Platt Your email to me said "Lulu Accounts are not able to be canceled by the account holder at this time. Our team is working on adding the functionality.

    This case will now be marked as resolved. However, if your question or issue is not answered with thi    s update, please reply to this email to reopen your case." Of course, the return email address is noreply@lulu.com, so that probably isn't very good advice. And I know that I can't cancel my own account on your website, because I can't do anything at all on your website. Your website is 100% dysfunctional. I am asking YOU to cancel my account for me, for reasons which ought to be pretty obvious by now.
  • Top-Fan
    Aquill Relle So tell me, Lulu, how do I log out from my account when there is no log-out/sign-out button? Until now all my emails to support hit a brick wall. Your site is going to die if you continue this way.
  • Rob Sinnott Your "15OFF" code does NOT work. You are east coast time zone. It is not over until 11:59 tonight there. What gives? Cancelling order. I suppose I'll get an earful tomorrow from customers unable to use this code I sent them earlier. Yes, I know, you won't answer me....

    #HowConvenient
  • Top-Fan
    John Chenery "You Haven't Started Any Projects" - I wonder what I've been doing for the last 3 years. Lulu's checks that the migration has worked is left up to us. This is no way to treat your customers!
    3
  • Carolyn Gage Distressed to hear that all payments are being made on time. This is not true. I have not received any money for Amazon sales, or other outlets. Sounds like Lulu is going to keep that money and tell me that for the first time in over a decade, I have had no sales except from the Lulu website? Also, annoyed to hear "reply to your last email from Lulu." Those emails are "noreply" emails. I am missing money, one title, and have about twenty titles stuck in revision. My Projects is so completely full of bugs I hate to use it. I would need a Chat person to work with me for about three hours to get through all the issues. I'm so disappointed in Lulu. Especially hearing that they have paid me in full. They have NOT.
    8
    • Gurki Bär Carolyn Gage: If I understood it correctly, the payment was made in May according to the old bookkeeping. There should be no problems there. But read the original text here, it seems to be very helpful: https://lulu.boards.net/post/3372/thread

      Yes, I know the information's scattered halfway across the net, but tell this Lulu...
      Lulu Revenues way down | Self Publishing Hub
      lulu.boards.net
      Lulu Revenues way down | Self Publishing Hub
      Lulu Revenues way down | Self Publishing Hub
    • Carolyn Gage Gurki Bär Thanks for this.
    • Liz Garnett I did read in an earlier post by Lulu that not everyone received their payment in May for April. I certainly didn't and I know people who have bought my books online.
    • Carolyn Gage Liz Garnett I'm glad to hear that. But how dare they say that everyone is being paid fully and on time.
    • Claressa Givens I have not as well. Can you guys see your payment information?
    • Carolyn Gage Claressa Givens I can see the books sold from the Lulu website since May 5. And I received payment for that.
    • Claressa Givens Carolyn Gage i haven't received anything. Mine sold since the beginning of April and everything I look its lower
    ...

  • Tony Ellis You say Live Chat is open. I can't see it anywhere (it used to pop up automatically). How do I access it?
    1
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  • Elizabeth D. Marie Martin I've been waiting a month for help with the new cover upload not working... curious if anyone else is having this trouble?? It thinks my cover is...I kid you not... 4 FEET in size! It's not. Not even close. I checked and rechecked. I would say this is funny, but I'm now behind deadline for my book waiting for this to be fixed/addressed. I love that they are offering cream pages and matte finish now! But I really just want my book :'(
    „Am relevantesten“ wurde ausgewählt. Einige wurden daher möglicherweise verschoben.
    ...

  • John Lyon Time for some honesty, Lulu. No one here is seeing continuous progress with resolving migration issues. Sales and payment data is not "still migrating". After a month, it is still not migrating.

    Last week you gave us dates by which various proble    ms would be resolved. How many of those have been achieved? Not data migration by today, for sure. That's now reset to a vague "end of next week". And does anyone there really expect to achieve that? I doubt it.

    And revenue payments? You say you are making payments for all sales after April 25, but why should we believe that? Is it plausible that some freak accident has left you able to make payments perfectly whilst all the rest of your system functionality has collapsed? No. You need to take steps urgently to re-establish authors' confidence in your payments processes. I propose an independent audit of all sales and payments in the periods leading up to and following the failed cut over as soon as is feasible.

    Where is Lulu management in all of this? All we get are occasional anonymous, deluded Facebook posts. No opportunity for dialogue or questions; nor any contact with senior management. And as for project and technical management, the only conclusion can be that the same people who failed so completely to plan and execute the system change, and to manage risk, are still sifting through the wreckage.

    Do something constructive now.
    3
  • Ken Scheffler Atm it looks like I'm going to be the last account to have their sales & payment history "migrated" or it's actually been lost.
    • 12 Std.
  • Top-Fan
    Robin Bell As far as I can see almost nothing has changed since the last post. Still showing no payment/revue despite the fact that I received a payment for sales a few days ago. Many of my books that have been available on Amazon etc, for a couple of years are still showing as Distribution Review Pending and one even wants me to order a new proof copy. I have lost the remainder of my faith in Lulu......
    1
  • Adrian Allan I have made sales on Amazon but they have not been listed and i have not been paid for these. Are you going to keep my money?
    1
    ...

  • Neal Enrick Does anybody know why there’s no option to edit the author’s spotlight page? Other than complete incompetence on Lulu’s part I mean.
    3
    „Am relevantesten“ wurde ausgewählt. Einige wurden daher möglicherweise verschoben.
    • Andrew Flindall Because they haven't implemented it yet. There are a number of things - like the proper cover creator - that were never intended to be part of the initial phase of the upgrade.
    • Gurki Bär On the last site update, years ago and with no problems, we were told, that new functions to the spotlight will be added later - never happend. Now we are told, the missing options will be implemented later. I really hope so.
    „Am relevantesten“ wurde ausgewählt. Einige wurden daher möglicherweise verschoben.
    ...

  • Adinaleen I feel like...I already lost my payment at a first time that I started sale on Lulu T T
  • Top-Fan
    Ruthie Spoonemore Lulu.com are you going to add back the preview option? My journals are more than lined pages, they have images on the interior pages
    Online Self-Publishing Book & Ebook Company | Lulu
    lulu.com
    Online Self-Publishing Book & Ebook Company | Lulu
    Online Self-Publishing Book & Ebook Company | Lulu
    2
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  • Chuck Gackstetter Ive been spending about $400 bucks a year for the last ten years making calendars through your site. Now you no longer want my money and don't make calendars anymore I'm really excited about that!!!!!
    „Am relevantesten“ wurde ausgewählt. Einige wurden daher möglicherweise verschoben.
    • Gurki Bär In April, when Lulu started this just-over-the-weekend-update, we were told:
      "We have to take a few extra steps to get calendar creation up and running the way we want it to work. At the moment, you won’t be able to create a new calendar and all existing calendars are unavailable on our bookstore.
      Don’t worry though! This is a very temporary measure while we get our new and improved calendar creation process fine-tuned. Look for these new options very soon! "
      https://whatsnew.lulu.com/...

      That means, once the update/migration has finished, if Lulu then still exists, they want to bring the calenders back "very soon".

      As the two-day-update now takes about two month, it's not clear, if very soon is in July 2020 or July 2037.
      whatsnew.lulu.com
      Get To Know The New Lulu
      Get To Know The New Lulu
    ...

  • Jan Vanhellemont Facebook informs me that I should claim a Lulu topfan badge. They are so wrong. I just come to watch every day to see when and how I will be able to log in to Lulu from my iPhone. So far, I still can’t. 👿👹👺☠️
    2
  • Don Ikechukwu Clerricuzio It's been more than three months now and three times contact made to lulu about an order I made, yet till date, no response concerning the order I made. I don't know if it has been thrown into the ocean
  • Erewa Kelvin Mene The page www.lulu.com is not accessible.
    I have tried to open it a thousand times but to no avail.
    I have also not received any royalty payments going on a year now.
    My request requires prompt attention and intervention.
    I am author of (I WOULD RATHER BE ME) written in honor of the legacy of Nelson Mandela.

    https://www.kobo.com/.../i-would-rather-be-me-a-timely...
    Online Self-Publishing Book & Ebook Company | Lulu
    lulu.com
    Online Self-Publishing Book & Ebook Company | Lulu
    Online Self-Publishing Book & Ebook Company | Lulu
    1
    ...

  • Diane Simmler I want to change my price. How do I do it?
    2
    • Top-Fan
      Eliot M. Camarena I asked the Chat Support about that yesterday. To change a price we need to do an entire revision!
      Here's what the support person told me:
      "At the moment, revising projects is the only way to adjust the price, which would then require purchasing a new       proof copy, since all revisions in distribution have this as a requirement. This is definitely inconvenient, and I do apologize for this."
      So we need to revise the project and BUY a proof - even if, as in my case, I need to change the price because Lulu arbitrarily lowered my retail price on several books that they lost then restored. Sent them a detailed objection to Lulu profiting off their website failure. Posted above as a comment.
      4
    • Diane Simmler Eliot M. Camarena this is so bogus. I set the price at a rate to achieve a temporary sale price of $18.20. It's a state studies workbook and our state was established 200 years ago, 1820. The migration got rid of the strikeout and the sale price. Now the retail is higher than I want to sell it for.
      1
    • Top-Fan
      Eliot M. Camarena Diane Simmler: So it goes both ways! My books that were lost are selling for almost nothing above printing costs.
    • Diane Simmler Eliot M. Camarena That's just wrong. They've got to make good without your having to pay extra.
    • Carolyn Gage They have listed two of my titles for free!
    • Diane Simmler Carolyn Gage ugh! So messed up!
    ...

  • Jer Alford How do access my files originally saved on the Lulu website?
    1
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  • Steve Sinsabaugh Just published my first book (hardcover, 8.5x11, 738 pages). Just on the Lulu site, like my other books (genealogy-related). The new Lulu website, once it was working, generally was straightforward. Print quality was reasonably good; only two complaints on the proof. First was the packaging - Hardcover corners bent a bit, probably due to shipping (fedex home). For a large hardcover, they should use a more robust box. Second issue was the margins. There was a group of pages where there was a noticeable (almost 1/4”) upward shift of the print on the pages. Not a big issue (no bleeds, and I had sufficient margin), but seems to represent a bit of a quality control issue from the printer in Agawam, Mass.

    And so far the only book sales that show up are the various ones I ordered as proofs, etc. Still waiting to see when paid sales show up; expect to see the first of those in next few days.

    After all the complaints, I thought it would be worthwhile to share my experience publishing a new book.
    1
  • Marko Obradovic Hi, can anyone please tell me when will revenue be paid? On what date? Thanks.
    ...

  • Matthew Leon Martin Minimum book prices have gone up a stupid amount.
    1
  • Candace Magner My thumbnail covers are now fixed, hooray! I still have 2 items I'm unable to add to cart.
  • Norm Cooper THIS IS AWFUL. LOAD UP BOOK. PAGES 4-5 NOT SHOW. THEN UNLOAD AGAIN, 2 AND 4 NOT SHOW UP. WTH IS GOING ON
    1
  • Top-Fan
    Nick Armbrister i published 3 titles with lulu since the disastrous and uneeded update. my new books went listed on other sites like amazon etc so i had to also publish 2 of them on amazon kindle and smashwords for the site listing. also hope my other issues like lack of royalty listing (tho i was still paid. just wanna see my sales title wise), wrong book pricing, already ordered hard copies etc is sorted. thanx.
  • Mariko Gray Do they really understand everyone's frustration? XD
    2
    • Neal Enrick Mariko Gray They do, but they’re incapable of fixing the problems. They are in over their heads. Have little technical knowledge. Whatever resources they’re using are inadequate. This is an unmitigated disaster.
      1
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  • Patricia Copeland Please return the site the way it used to be.
    • 1 Std.
  • Leah Lesesne Any update on when calendars will be available again?
    2
    „Am relevantesten“ wurde ausgewählt. Einige wurden daher möglicherweise verschoben.
    • Gurki Bär In April, when Lulu started this just-over-the-weekend-update, we were told:
      "We have to take a few extra steps to get calendar creation up and running the way we want it to work. At the moment, you won’t be able to create a new calendar and all existing calendars are unavailable on our bookstore.
      Don’t worry though! This is a very temporary measure while we get our new and improved calendar creation process fine-tuned. Look for these new options very soon! "
      https://whatsnew.lulu.com/...

      That means, once the update/migration has finished, if Lulu then still exists, they want to bring the calenders back "very soon".

      As the two-day-update now takes about two month, it's not clear, if very soon is in July 2020 or July 2037.
      whatsnew.lulu.com
      Get To Know The New Lulu
      Get To Know The New Lulu
    ...

  • Samuel Todd Walker Anyone else finally see a sale but then it shows revenue of $0????
  • Josef Silvia Looking forward to reporting them to the Better Business Bureau.
    3
    • Deb Zupancic Did you report them? I was thinking the same thing
    ...

  • Top-Fan
    Kenneth J Kerr How can we get across to Lulu the true impact of what they have done?

    For many years I have been an author. Now I am an author without a book, because I will not even try to use them until there are no further reports of omissions, errors, etc.

    An author without a book faces existential, economic, and identity angst.

    Lulu has done to their longterm authors exactly what the covid lockdown has done for many businesses. Their changes have shut us down and prevented us from working, or even planning our future.

    And instead of admitting they f@@ked up (strongest word to emotionally convey the truth), they try to placate us with nonsense updates that suggest only a few people are having problems.

    No Lulu. It is all of us.

    We liked being able to upload word files and have your system convert to the correct pdf settings without any frustration.

    We liked the ability to control our prices, distribution, status of project, and more.

    We liked the way we could revise a product without the demand of ordering a proof for every punctuation change we made.

    We liked that you acted as a file storage during those times we upgraded to a new computer.

    These have changed, even if you ever get your technical and operational acts together.

    These things drew many of us to you, and kept us loyal to you, as customers, partners, and advocates, in my case for 12 years.

    But now, I am an author without a book. I am disillusioned by you, disappointed in you, distrusting of you, and disgusted at you.

    I am a ship dead in the water. No books to sell because I would not trust you to mail a marketable product to any reader of mine. I am looking at other companies, but feel worn down at the thought of learning new systems, or facing massive upfront costs for each title.

    I am even considering giving up the author dream.

    And I bet I am not alone in the legion of those authors disrupted by your incompetence.

    So, when you feed us puerile attempts at placating us with half truths, please see the true impact of what you have done to the people upon whom your company was built.

    I will copy this message and upload it every time you delete the comments from previous updates!
    5
    • 2
    • Gurki Bär Kenneth J Kerr: No, for God's sake, no! You can't give up writing because of their technical problems!

      Other writers and publishers are in the same situation. However, when Lulu wanted to close the forum at the end of 2019, they simply outsourced the       forum and now continue to discuss there independently of Lulu. Nothing is deleted there. I'm linking them to a tread where different alternatives are discussed. https://lulu.boards.net/thread/263/emails-lulu-support

      One seems to be particularly good, but requires upset costs. But until June (and then again in winter) it's possible without. I think you'll find helpful information there on how to continue writing and publishing. Even at comparable financial conditions as before.
      Emails from Lulu Support | Self Publishing Hub
      lulu.boards.net
      Emails from Lulu Support | Self Publishing Hub
      Emails from Lulu Support | Self Publishing Hub
      2
    • Top-Fan
      Myra Singleton Johnson I am only months away from finishing another book which I had planned to upload to Lulu. I have used Lulu since 2011, very happily, I might add. BUT NOW!! ………..
    ...

  • Top-Fan
    Eliot M. Camarena Why Must I Pay To Correct Lulu's Mistakes?
    THE PROBLEM
    Please consider this:
    I have several projects that I must completely revise now ONLY because Lulu drastically reduced my listed selling price in the migration. That is something Lulu should take responsibility for.

    It seems that when a book was "lost" in the upgrade process and Lulu recovered it, you assigned it a new, arbitrary, selling price that is way, way out of line with my original selling price. I am now in the strange position of hoping nobody buys those books.

    To fix your pricing mistake, I must submit an entire new project revision. Why can’t we just have a simple button to change a price?

    More to the point, with a new revision I will need to buy a proof copy to make sure the new system worked. I don't see why I should have to spend money to fix your mistake - and I certainly cannot do a revision without getting a proof now that the system has been changed. I need to know the book looks all right.

    CUSTOMER GOOD WILL
    For the sake of customer goodwill, I think Lulu should provide a free proof copy of a revison – but ONLY if the project had to be revised because of Lulu's error.

    That is only fair and equitable.

    To make a creator pay for Lulu's mistake is very bad customer relations. It is like rubbing salt in a wound. It looks like Lulu is profiting off of their own carelessness.

    I see from this Facebook page that this requirement is indeed making many people angry. We're only talking a few dollars here, and it will go a long way towards creating good will with your users - many of whom now are very upset - as you know.

    PAST EXAMPLES
    Twice in the 13 years that I have been using Lulu, something went wrong with the shipping.

    One package was lost, another arrived damaged. Lulu IMMEDIATELY sent replacements free of charge.
    That was fantastic! And a small gesture like sending a free proof to people who must correct your mistake will repay itself many times over in customer good will.

    Again, I hope that you will do this but ONLY in the case of a revision being necessary because of Lulu's mistake.
    I will stay with Lulu, but this needs to be addressed.
    3
  • Vic Chrétien Hello, does anyone know how can i change my paypal email address under each project ? everytime I enter the new one and click save it comes back to the old one... help !
    ...

  • Romano Gaspari I can't believe there was not a beta site testing before swapping to new site. I Guess Lulu.com defaulting in few months. I m gonna switch to amazon
    Online Self-Publishing Book & Ebook Company | Lulu
    lulu.com
    Online Self-Publishing Book & Ebook Company | Lulu
    Online Self-Publishing Book & Ebook Company | Lulu
    1
    • Top-Fan
      Eliot M. Camarena There was a Beta test. I took part in January and told them that it was not working right so I did my book with the regular site. They need to bring back the old system and call it LULU CLASSIC.
    • Romano Gaspari Eliot M. Camarena I wrote mine years ago and it was pretty easy. Few months ago my girlfriend wrote her first and bought proof copy. I ve made some errors on cover with wizard so want to revise it. Meanwhile site swapping and wizard available no long. I made cover by myself and ordered second proof copy. Could u guess? All preview is ok but I received the same book of the last time. No changes and no updates
    • Top-Fan
      Eliot M. Camarena Romano Gaspari: no doubt - it's a mess. They need to reactivate the original system and call it LULU CLASSIC.
    • Romano Gaspari Eliot M. Camarena no way... I will try to get refund or a right copy as well but, honestly i m figuring out to swap to Amazon
    ...

  • Deb Zupancic link does not work
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10. Mai
I have used lulu for my book for 10 years and they have done a great job. Customer service has alway...s been a little hard to navigate but via email they do help eventually. The upgrade issue has made things really difficult. I am uploading a new book soon and thinking about Ingram Spark whose customer service is better and site easier to navigate..except they do not let you direct sell the book and won't ship it for you. Everything goes through a middle man (book retailers) Anyone know any other self publisher you can direct sell with? Anyone know how to delete a project? Anyone know if lulu has Spanish translation services? Thanks! Mehr anzeigen
15. Mai
When I tried editing my book it created a thick book, two books in one: one with the first print an...d another one with the editing back to back. Speaking on it is in vain as I have tried to fix this for years. Number two, I am not able to order my own books to take with me to book signing. So all this time I have been loosing money that's since its printing in 2007. To this day July 2018 no one has been able to tell me how I can order my own book.
Sometimes I buy my own book at retail price when co-workers ask for it an with the shipping I make no money at all, just making it available for them...like I said been just losing money all this time. How can I rate it good if I haven't been able to have a single book signing?
Oh and let's not mention all the money I paid 4 years ago $697.00 for global publishing and didn't make a single cent from that to this day. What was the point in that?
Ever seen experiments where animals act with learned helplessness? Well, that's at the point where I'm at. I do nothing all these years because I have learned talking to Lulu doesn't help - it's called "learned helplessness." Mehr anzeigen
18. Juli 2018
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